Terms of Service

1. Agreement

These Terms of Service (“Terms”) form a binding agreement between you and Chrovia governing access to and use of:

• Chrovia websites and Console;
• Persona Hub, Merca, the Chrovia SDK, and related software;
• licenses, downloads, updates, and support services.

By accessing or using the services, creating an account, downloading software, or obtaining a license, you agree to these Terms, our Privacy Policy, and, for paid purchases, our Refund Policy. If you use Chrovia on behalf of an organization, you represent that you have authority to bind that organization.

If you do not agree, do not use the services.

Software rights are further described in the Software License. Security practices and vulnerability reporting are described on the Security page.

2. The services

Chrovia provides browser-kernel products and control-plane services, including:

• Persona Hub — desktop management of isolated browser profiles with independent settings and appearance;
• Merca — desktop management of isolated store login environments, each with its own node and account;
• Chrovia SDK — an embeddable Chromium-based kernel for automation workflows and custom products;
• Console — accounts, trial and commercial licenses, downloads, and product control-plane UIs.

Features vary by product, subscription tier, platform, and license entitlements. Some capabilities require a valid signed Chrovia License and, where configured, a short-lived online lease.

Chrovia acts as a neutral technical service provider. We provide browser software and control-plane tools. We do not operate your destination websites, campaigns, accounts, network providers, or business processes for you. Chrovia does not sell VPN or proxy network services.

3. Eligibility and accounts

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account and use the services.

You must provide accurate registration information and keep credentials confidential. You are responsible for all activity under your account. Notify us promptly of any unauthorized use.

We may refuse, suspend, or terminate accounts that are abusive, fraudulent, unlawfully shared, create security risk, or otherwise violate these Terms.

4. Acceptable use

You may use Chrovia only for lawful purposes and in accordance with these Terms.

You must not use the services to:

• violate applicable law or third-party rights, including privacy, intellectual property, or computer-misuse laws;
• distribute malware, spyware, cracking tools, or other harmful code;
• conduct unauthorized intrusion, scanning, or denial-of-service attacks;
• commit fraud, identity theft, money laundering, or other financial crime;
• evade lawful investigations or court orders;
• harass, exploit, or harm others;
• disrupt Chrovia infrastructure or other users;
• resell, sublicense, or provide the services to third parties except as expressly permitted by your license or written agreement;
• bypass, forge, or interfere with license verification, lease checks, signatures, or entitlement enforcement;
• reverse engineer the software except where applicable law expressly allows it despite this restriction.

You are solely responsible for:

• how you configure fingerprints, proxies, credentials, automation, and network rules;
• the websites and systems you access;
• compliance with the terms of destination platforms;
• any content, data, or actions originating from your browser instances or integrations.

5. Licenses, subscriptions, and payment

Access to gated capabilities is controlled by signed Chrovia Licenses, product subscriptions, and related commercial terms. Entitlements on a valid license or paid subscription determine which features and quotas may run. Missing or invalid authorization fails closed by design.

Trial licenses, free-tier limits, paid subscription tiers, quotas, and commercial offerings may change for future purchases or issuances. Already issued signed licenses remain subject to their signed contents and these Terms.

Online checkout and payment partner

Where online commercial checkout is offered, payments are processed by our payment partner Paddle. Checkout may collect billing details, apply taxes, and issue invoices or receipts through Paddle. Where Paddle acts as merchant of record, your payment relationship for that transaction may be with Paddle. Prices, taxes, currency, and totals shown at checkout control the charge for that purchase.

Some products or commercial access may still be issued under a separate written agreement without online checkout.

Subscriptions

Paid subscriptions, such as Persona Hub Pro and Merca Pro, renew automatically for successive billing periods at the then-current price unless canceled before renewal. You can manage cancellation and payment methods through the customer billing portal or in-product subscription controls where available. Canceling stops future renewals; access continues until the end of the paid period unless status, non-payment, or enforcement rules provide otherwise.

Non-payment, failed renewals, or past-due status may limit or suspend paid entitlements.

Fees and refunds

Fees, renewals, taxes, and invoices are governed by the checkout presentation, subscription page, invoice or receipt, this section, and our Refund Policy. Canceling a subscription stops future renewals. Refunds are handled as described in the Refund Policy.

6. Availability and changes

We aim to provide reliable service but do not guarantee uninterrupted or error-free availability. Maintenance, updates, third-party outages, and force majeure events may affect access.

We may modify, suspend, or discontinue features, subscription tiers, interfaces, or product packaging with reasonable notice when practical. We may also make functional or security changes without notice when needed to protect users or the platform.

Educational materials, demos, and documentation are provided for information only and may lag product changes.

7. Intellectual property

Chrovia and its licensors retain all rights in the software, branding, websites, documentation, and control-plane services. No rights are granted except those expressly stated in these Terms, the Software License, or a separate written agreement.

You retain rights in your own content and configuration, subject to the licenses you grant us to operate the service (for example, storing profiles or licenses you ask us to manage).

8. Third-party services

The services may interoperate with third-party proxies, cloud providers, payment processors, identity providers, destination websites, and open-source components including Chromium-related code. Third-party terms apply to those components and services. Chrovia is not responsible for third-party availability, policies, or enforcement decisions.

9. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DISCLAIM ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that:

• fingerprint, isolation, automation, or related features will defeat every detection system;
• the services will remain effective against future third-party changes;
• results obtained through the services will meet your commercial objectives;
• the services will be continuous, secure, or free of defects.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHROVIA AND ITS SUPPLIERS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our aggregate liability for claims relating to the services is limited to the greater of (a) the amounts you paid for the service giving rise to the claim during the three months before the event (including amounts paid through our payment partner for that service), or (b) one hundred U.S. dollars if you paid nothing.

Some jurisdictions do not allow certain limitations; in those cases, the limitations apply to the fullest extent permitted.

11. Indemnity

You will defend and indemnify Chrovia against claims, damages, losses, and expenses (including reasonable legal fees) arising from:

• your content, browser activity, automation targets, or destination-site use;
• misuse of licenses, accounts, or software;
• violation of these Terms or applicable law;
• infringement or privacy claims caused by your configuration or data.

12. Suspension and termination

We may suspend or terminate access immediately if we reasonably believe your use creates security, legal, abuse, fraud, non-payment, or reputational risk, or if you breach these Terms.

You may stop using the services at any time. Provisions that by nature should survive termination will survive, including ownership, disclaimers, limitations of liability, indemnity, and governing law.

13. Governing law

These Terms are governed by the laws applicable to the Chrovia operating entity providing the service, without regard to conflict-of-law rules. Courts in that jurisdiction have exclusive venue, except where mandatory consumer or local protections require otherwise.

14. Changes

We may update these Terms from time to time. The “Last updated” date will change when we do. Continued use after an update constitutes acceptance of the revised Terms, except where mandatory law requires a different process.

15. Contact

Questions about these Terms: support@getchrovia.com.